Leadership expert James F. Hind, decades ago, said "People want to know how much you care before they care how much you know." I've found this to be extremely well-put and thoroughly true, and it's led me to be an intense student of the way people express empathy. Leaders who seek to be more inspirational (many of my clients among them) would be well-served to heed Hind's admonition. If you want to inspire someone, start by caring about them, and showing it....
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